Principal Applications Trainer
About the Role
The Principal Applications Trainer is accountable for leading on the effective design and delivery of a range of applications training packages to meet the ongoing needs of the Company across Technology, HR and other business areas as required. You will also be responsible for the development, direction and ongoing mentoring of the EIS Project Clinical Systems Trainer network through dotted-line management, providing a quality-based framework for consistent high standards of delivery and learner experience.
Great communication skills are key for this role, as you will build relationships with both internal and external users of the applications including external vendors to support the operational efficiency of the systems.
You will also be expected to work closely with Key Stakeholders, eg Head of Technology Solutions, Head of Technology Delivery and Programme/Project Managers, eg EIS Project Manager to provide timely updates on training activity, risks and issues and to pro-actively direct appropriate training resources to support rollout plans.
For a full job description, please contact the recruitment team via vacancies@alliance.co.uk
We will be interviewing throughout the advertising period therefore an early application is advised to avoid disappointment.
Key Responsibilities
Training Design
· Lead on the design of content for face-to-face and live virtual classroom applications training sessions
· Lead on the design of digital modules and documentation to support applications training plans, ensuring content is up to date and in line with latest software releases
· Provide Subject Matter Expertise to external content design providers for outsourced projects
Training Delivery
· Lead on the delivery model for effective applications training sessions (face-to-face and live virtual classes)
· Deliver training sessions to end users including designated Site Super Users
· Lead on an on-line evaluation tool to gather and analyse feedback data to inform continuous improvement across the network of trainers
Training Management
· Dotted-line responsibility for the EIS Project Clinical Systems Trainer network, responsible for their development, direction and ongoing mentoring
· Lead on process for the scheduling and attendance tracking of training sessions
· Be the Lead Mentor for Site Super Users, supporting the trainer network as required
Training Reporting
· Review monthly insights from Service Desk Call Log activity to ascertain changes to training content and additional requirements for training sessions
· Lead on the development of User Groups to inform recommendations for improvements to applications
Training Support
· Be the point of escalation for applications training matters that cannot be resolved by Site Super User, Service Desk or the EIS Project Clinical Systems Trainer network
· Provide on-site go-live support as required
Required Skills and Experience
- Professional approach
- Ability to learn new applications packages quickly
- Experience of designing and delivering effective applications training packages
- Excellent communication skills, including the ability to convey technical concepts and information to both technical and non-technical people
- Good time management and organisation skills and ability to plan and prioritise workload
- General understanding and experience of working with RIS and PACS environments
- Demonstrable customer service experience in a busy healthcare orientated service environment
- Detailed knowledge and experience of delivering and supporting the application layer of clinical IT applications with a focus on Radiology
- Experience of mentoring and developing junior trainers
- Passionate about technology and creating positive learner experiences
- Able to manage multiple and changing priorities to constantly adapt to the needs of the business
- Able to build and maintain positive relationships with internal and external stakeholders and vendors