Terms and conditions of use

 

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner of all intellectual property rights in our site and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of our site for commercial purposes without obtaining a licence to do so from us.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Information and other materials posted on our site are not intended to amount to advice on which reliance should be placed. In particular nothing on our site is intended to offer medical advice. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

The site is updated regularly and we may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Charging

We may add, delete or change some or all of the services provided for free at any time. You will be notified of any charges and given the option to continue to use or to terminate your account. You will be responsible for all charges for using these additional services if you choose to continue use.

Our Liability

Our site, the applications on it and all materials and information provided is without any guarantees, conditions or warranties.

All correspondence, bookings and any other agreement (including, but not limited to, electronic, written or oral) made between you and any other user is strictly personal between you and such user. We are not, nor will we become, under any circumstances existing now or in the future, a party to such agreement nor be liable for any breach thereunder. The Contracts (Rights of Third Parties) Act 1999 shall not apply to all or any terms of this site at any time.

We, any other party (whether or not involved in creating, producing, maintaining or delivering the site), and any group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability for all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income or revenue, loss of business, profits, anticipated savings, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and for any loss or damage of any kind howsoever arising and whether in tort (including without limitation negligence), contract or otherwise, even if foreseeable, in connection with the site in any way or in connection with the use, inability to use or the results of use of the site, any sites linked to the site or the material on such sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the site or your downloading of any material from the site or any sites linked to the site.

Nothing in this legal notice shall exclude or limit our liability for death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) or fraud or misrepresentation as to a fundamental matter or any liability which cannot be excluded or limited under applicable law.
If your use of material on the site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 
Nothing contained in these terms or by reason of use of the site shall be construed or have the effect of constituting any relationship (including but not limited to that of employer, agent or principal) or partnership between us and/or any other user.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.

 

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any site that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The site from which you are linking must comply in all respects with the content standards set out in our acceptable use policy

If you wish to make any use of material on our site other than that set out above, please address your request to sales@alliance.co.uk.

 

Termination

You agree that we may terminate your password, account or use of our service immediately, without prior notice, and remove and discard any content within our service, if we believe that you have violated or acted inconsistently with these terms; if you infringe third party intellectual property rights; for lack of use; or if we are unable to authenticate any information that you have provided to us. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to our service.

Alternatively, we may choose to remove some or all of your content or make it private. We may also immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or our service. Following the termination, we may remove some or all of your content from our servers or elect to retain it, at our sole option.

Any payment obligations incurred prior to the termination of this agreement, shall survive such termination. In no event shall any refunds be paid if you account is terminated.

 

Liability for our server

We do not warrant that the site will operate error-free or that the site and its server are free of computer viruses or other harmful mechanisms. The site and material are provided on an "as is" basis without any warranties of any kind whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not guarantee continuous or uninterrupted access to your account and make no warranty as to the operation, functionality, or availability of the site, or that the site or materials or content provided will be error-free, or that defects will be corrected. If your use of the site results in the need for servicing or replacing equipment or data, we are not responsible for those costs.

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

 

GENERAL

These terms, and any terms, policies or documents referred to herein, constitute the entire agreement between you and us and govern your use of the service, superseding any prior agreements between you and us. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. You and us are independent contractors, and no agency, partnership, joint venture, employee/employer or franchisor/franchisee relationship is intended or created by these terms.

Our failure to act with respect to a breach by you does not waive our right to act with respect to subsequent or similar breaches. We shall not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond our reasonable control. If any provision of the terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the terms remain in full force and effect.

 

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our site.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

 

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

 

Jurisdiction and applicable law

These terms and conditions shall be governed in accordance with English law. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to or use of our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

 

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

 

Your concerns

If you have any concerns about material which appears on our site, please contact  sales@alliance.co.uk.

 

 

 

Privacy policy

We are committed to protecting and respecting your privacy when dealing with your personal information.

This privacy policy  sets out the basis on which any personal data we collect from you, or that you provide to us, is used, stored, disclosed and processed by us. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and your rights in relation to that data. By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this privacy policy.

When we refer to ‘we’, ‘us’ and ‘our’, we mean Alliance Medical Limited and its subsidiary companies Alliance Diagnostics Limited, Alliance Medical Molecular Imaging Limited and Alliance Radiopharmacy  Limited operating in the UK. We are registered in England and Wales under company numbers 02128897, 04026369, 08540627 respectively

Your Personal Data

When we refer to personal data in this policy, we mean information that can or has the potential to identify you as an individual. We may hold and use personal data about you as a customer, employee, a patient or in any other capacity.  Depending on what services you receive from us this may include sensitive personal data such as information relating to your health.

When do we collect personal data about you?

We may collect personal data about you if you:

  • register to be a patient or customer with us or book to receive any of our diagnostic services
  • you are referred by a  clinician, the NHS or any other organisation when you attend for a scan
  • visit one of our websites
  • apply for a job with us and as part of the recruitment process
  • enquire about any of our services
  • use or request to use any of our online services
  • fill in a form or survey for us
  • carry out a transaction on our website
  • participate in a competition or promotion or marketing activity
  • make online payments
  • contact us, for example by email, telephone or social media
  • participate in interactive features on any of our websites

Please note in the interests of training and continually improving our services, calls to Alliance Medical may be monitored or recorded.

 

Why do we collect your personal data?

  • to enable us to carry out our obligations to you in connection with the services we provide and/or arising from any contract entered into between you and us including relating to the provision by us of services to you and related matters such as, billing, accounting and audit, credit or other payment card verification, anti-fraud screening
  • to process job applications, conduct any pre-employment screening and formalise any contracts of employment and/or contracts of service
  • provide you with information, products or services that you request from us
  • allow you to participate in interactive features of our services, when you choose to do so
  • notify you about changes to our products or services
  • respond to requests where we have a legal or regulatory obligation to do so
  • check the accuracy of information about you and the quality of your care, including auditing medical and billing information for insurance claims as well as part of any claims or litigation process
  • support your radiographer, reporting clinician and other clinical staff
  • assess the quality and/or type of care you have received (including giving you the opportunity to complete customer satisfaction surveys) and any concerns or complaints you may raise, so that these can be properly investigated
  • to ensure that content from any of our websites is presented in the most effective manner for you and for your computing device

 

Lawful Basis

To process your information in accordance with the data protection laws, we must establish a lawful basis for doing so which must be at least one of the following:

  • performance of a contract
  • legal obligation
  • for the protection of our and your vital interest
  • legitimate interest and/or
  • with your consent

We process your personal information for a number of legitimate interests as set out within this privacy policy having assessed and taken into account your interests, rights and freedoms.

The security and storage of your personal data

Your personal data will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected and in accordance with this Privacy Policy, applicable data protection laws, clinical records retention periods and clinical confidentiality guidelines.

Sensitive personal data related to your health will only be disclosed to those involved with your treatment or care, or in accordance with dat protection laws and guidelines of professional bodies or for the purpose of clinical audits and research (unless you object). We will only use your sensitive personal data for the purposes for which you have given it to us and where we have a lawful basis under the data protection laws to do so.

Organisational and Technical security Measures

We have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged. We continually audit our information systems to make sure that the ongoing security is robust.

Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable data protection laws and/or appropriate guidance.

 

Transfers of Personal Data outside the European Economic Area (“EEA”)

Personal data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where we transfer your personal data outside the EEA, we will ensure that there are adequate protections in place for your rights, in accordance with data protection laws. By submitting your personal data, and in providing any personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

All personal data you provide to us is stored securely. Any payment transactions on our website will be processed securely by third party payment processors. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website and information systems, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet cannot be guaranteed as completely secure.  However, we ensure that any information transferred to our websites is via an encrypted connection. Once we have received your information, we will use strict procedures and security features for prevention of unauthorised access.

At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email.  Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.

 

Disclosure of your personal data

We may disclose your personal data (to the extent necessary) to certain third party organisations used to support the delivery of our services during our usual course of business. These may include the following:

business partners, suppliers and sub-contractors for the performance of services we provide to you

organisations providing IT systems support and hosting in relation to the IT systems on which your information is stored

third party debt collectors for the purposes of debt collection

delivery companies for the purposes of transportation

third party service providers for the purposes of storage of information and confidential destruction, third party marketing companies for the purpose of sending marketing emails, subject to obtaining appropriate consent.

Where a third party data processor is used, we make sure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under data protection laws.

We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.

Health information collected during provision of treatment or services

Sensitive personal data (including information relating to your health) will only be disclosed to third parties in accordance with this Privacy Policy. That includes third parties involved with your care, or in accordance with data protection laws and guidelines of appropriate professional bodies. Where applicable, it may be disclosed to any person or organisation who may be responsible for meeting your expenses or their agents. It may also be provided to external service providers and regulatory bodies (unless you object) for the purpose of clinical audit to ensure the highest standards of care and record keeping are maintained.

Clinical professionals working with us:  We share clinical information about you with our clinical professionals as we think necessary for your care.  Clinical professionals working with us might be our employees, or they might be independent consultants in private practice.  In the case of independent consultants, the consultant is the data controller of your personal data, either alone or jointly with us and will be required to maintain their own records in accordance with data protection laws and applicable clinical confidential guidelines and retention periods.  In all circumstances, those individual consultants will only process your personal data for the purposes set out in this Privacy Policy or as otherwise notified to you.

Your GP:  If the clinician providing your care believes it to be clinically advisable, we may also share information about your care with your GP.  If your GP requests information regarding your care or copies of any relevant records then we may also share this information with them.  You can ask us not to do this, in which case we will respect that request if we are legally permitted to do so, but you should be aware that it can be potentially very dangerous and/or detrimental to your health to deny your GP full information about your medical history, and we strongly advise against it.

Your Insurer:  We share with your medical insurer information about your treatment, its clinical necessity and its cost, only if they are paying for all or part of your treatment with us.  We provide only the information to which they are entitled. If you raise a complaint or a claim we may be required to share personal data with your medical insurer for the purposes of investigating any complaint/claim.

The NHS:  If you are referred to us for care by the NHS, we will share the details of your treatment with the part of the NHS that referred you to us, as necessary to perform, process and report back on that care.

Healthcare and Clinical regulators:  We may be requested – and in some cases can be required - to share certain information (including personal data and sensitive personal data) about you and your care with healthcare and clinical regulators such as the General Medical Council, the Health and Care Professions Council or the Care Quality Commission.  For example if you make a complaint, or the conduct of a clinician involved in your treatment is alleged to have fallen below the appropriate standards and the regulator wishes to conduct an investigation.  We will ensure that we do so within the framework of the law and with due respect for your privacy.

In an emergency and if you are incapacitated, we may also process your personal data (including sensitive personal data) or make personal data available to third parties on the basis of protecting your ‘vital interest’ (i.e. your life or your health).

We participate in national audits and initiatives to help ensure that patients are getting the best possible outcomes from their treatment and care.  The highest standards of confidentiality will be applied to your personal data in accordance with data protection laws and confidentiality. Publishing of this data will be in a pseudonymised, statistical format. Anonymous, pseudonymous or aggregated data may be used by us, or disclosed to others, for research or statistical purposes.

 

Diagnostic Imaging Dataset (DIDs)

Information from your diagnostic test will contribute to the Diagnostic Imaging Dataset (DID).

The DID is a database that holds information on the imaging tests and scans carried out on NHS patients. This will allow NHS Digital, as Englands national source of health and social care information,  to see how different tests are used across the country.

Nothing will ever be reported that identifies you.  All information is stored securely. It is only made available to appropriate staff, and is kept strictly confidential. However, if you do not want your information to be stored in the DID, please tell the people who are treating you. They will make sure your information is not copied into the DID. You may, at a later date, still decide to opt out by contacting NHS Digital directly,

CCTV

Many of our premises are surveyed by CCTV for the purposes of security and the safe provision of care.  Images and videos may be retained for a limited period.

 

Your Rights

You have the following rights in relation to your personal data

  • Right of access: the right to make a written request for details of your personal information and a copy of that personal information
  • Right to rectification: the right to have inaccurate information about you corrected or removed
  • Right to erasure ('right to be forgotten'): the right to have certain personal information about you erased
  • Right to restriction of processing: the right to request that your personal information is only used for restricted purposes
  • Right to object: the right to object to processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third party’s legitimate interests.
  • Right to data portability: the right to ask for the personal information you have made available to us to be transferred to you or a third party in machine-readable formats
  • Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of Alliance’s use of your personal information prior to the withdrawal of your consent and we will let you know if we will no longer be able to provide you your chosen product or service
  • Right in relation to automated decisions: you have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or similarly significantly affects you, unless it is necessary for entering into a contract with you, it is authorised by law or you have given your explicit consent. We will let you know when such decisions are made, the lawful grounds we rely on and the rights you have.

Please note: Your rights are not absolute: they do not always apply in all cases and we will let you know in our correspondence with you how and whether we will be able to comply with your request

If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email at dataprotectionofficer@alliance.co.uk or to write to us for the attention of the data protection officer at the address below. In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request.

Alliance Medical Limited
Iceni Centre
Warwick Technology Park
Warwick CV34 6DA

If you are not satisfied with how we handle your request, you can contact the Information Commissioner’s Office on 0303 123 1113 or visit their website (http://www.ico.org.uk).

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and as a result it may be amended from time to time without notice. As a result we encourage you to review this Privacy Policy regularly.

 

 

Cookies Policy

Our website uses cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

 Further details about the Cookies we use are set out below:

Necessary cookies

Necessary cookies make a website work by enabling basic functions like page navigation and access to secure areas of the website. The Alliance Medical website cannot function properly without these cookies.

 

Cookie 1 "Drupal session"

This cookie enables us to:

Recognise you when you return to our site. It allows you to use our site in a way that makes your browsing experience more convenient, for example, if you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

 Cookie 2 "has js"

This cookie enables us to see if Javascript is enabled in your browser, which is essential to our site

Statistics cookies

These cookies are performance cookies/analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. You can find more information about the individual analytical cookies we use and the purposes for which we use them in the list below:

Cookie 3 "utma, utmb, umtc and utmz (also known as Google Analytics)"

This cookie enables us to:

Recognise you when you return to our site and track the pages you visit.

Estimate our audience size.

Monitor traffic levels and search queries.

Cookie 4: “pgif”

This cookie enables us to track the use of the specialist fonts we use on our website and does not track your data or your personal information.

Marketing cookies

We use marketing cookies to track your visits across our websites, for instance, to display adverts about our services that might be relevant to people interested in our services.

ads/user-lists/#

Used by Google when a user visits a page on a website containing a remarketing tag. Google puts a cookie on the user’s device and adds the cookie to a ‘user list’. This is simply a collection of visitor cookied generated by one (or more) remarketing tags.

IDE

Used by Google Double Click to register and report the user’s actions after clicking on an ad. So for example, you might search Google for ‘MRI scan’, click on an Alliance Medical ad and be directed to a page on our website about MRI scans. This cookie would collect that data.

test-cookie

This cookie tests to see if the user’s browser supports cookies.

Cookies do not harm your computer and do not enable us or any third party to view any information on your computer’s hard drive. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

All Cookies will expire after a period of 3 hours

If you require any more information about the cookies we use please contact us at info@alliance.co.uk